Customer care

We strive to ensure…..

All marketing information, documentation and communication is accurate, clear, honest and fair.

We provide expert guidance at every stage, giving detailed information on the home you are buying and options available.

We provide regular contact and updates on the progress of your new home, including liaison with the site manager and your dedicated new homes adviser.

Access to your new home prior to moving in for your inspection and for demonstrating how everything works.

Safety on site before and after you move in.

We provide a personalised after-sales customer-care service including details of procedures and contact numbers relating to your new home warranty on handover of your new home.
At Daniel Gath Homes, our service to customers acknowledges the requirements of the 2010 Consumer Code.

Purpose of the Code Consumer Code

The aim of the Code is to ensure that all new home buyers:

Are treated fairly at all times
Are given reliable information about their purchase
Know what service levels to expect
Know how to access the independent dispute resolution scheme LABC

All our properties are covered by a 10 year new homes warranty