Privacy Policy
This is the privacy statement for Daniel Gath Homes. Please read it
carefully. You should only use this site and complete our Reservation
Form if you agree to our use of information about you in accordance with
this privacy statement.
Protecting your personal data
We’re committed to protecting you and your family’s
personal data and information. This policy applies to any personal
information or “personal data” that we collect from you. It covers how
we:
• Collect.
• Use.
• Disclose.
• Transfer.
•
Store.
• Destroy/Remove your personal data.
• It also includes the
use of cookies on our websites and how you can control these in addition
to how you can contact us.
Please read this policy carefully. By
using any of our websites, and any services we offer via our websites,
you are agreeing to the processing of your data as set out below. We
sometimes use your data to provide additional marketing services, but
you can always opt out. For more information, see section 6 Contacting
you for marketing purposes below.
1. Introducing Daniel
Gath Homes
The Daniel Gath Homes website is operated by a
third party on behalf of Daniel GathHomes.
http://www.danielgathhomes.co.uk/privacy.
2. Our commitment to you
We are committed to
safeguarding your personal information and we comply with all data
protection laws including:
• The Data Protection Act 1998;
• The
GDPR - General Data Protection Regulations; and
• Any regulations
made under or to supplement either of the above, relating to the
personal information that we collect about you.
3.
When do we collect personal information about you?
We may
collect personal information when you:
• Visit/access one of our
websites or platforms¹.
• Contact us by telephone, email, SMS, letter
or any other form of messaging.
• Visit any of our offices or
developments.
• Complete any of our website forms for a customer
service request or make an enquiry.
• Access information about our
developments and/or new homes via a third-party provider, such as a
property portal, including but not limited to e.g. Rightmove, Zoopla,
New Home Finder
• Whenever you enter into any transaction with us,
whether it’s in person or any other way.
• If you request information
from us with a view to entering into a transaction with us.
This may include:-
• Name
• Email address
• Postal address
• Telephone or mobile number
As well
as information about:
• Your use of our website.
• The
purpose of your visit to our website or the reason you made contact with
us.
This policy also covers our use of any of your personal
information, whether provided to us in person, over the phone, via
email, SMS or any social messaging, via website forms, property portals
or in other correspondence.
Requests for additional information
Sometimes we will require you to provide further personal information.
This may be if you are purchasing or thinking about purchasing a home
from us, or if you ask us to contact you with properties/developments
that may be of interest to you. Whenever we do this, we will tell you
why we are collecting this information and how we will use it.
IP addresses
If you contact us online, we may
monitor the type of device used by you. This may include specific
identification, such as your IP address
4. How will we
use this information?
We do not sell customer’s personal
data to third parties and will only use your personal information to
provide you with details of our own products, properties or developments
which we believe will be of interest to you. In addition, we may use
your information to:
• Contact you. If you have indicated a
specific interest in a property/development, or a particular area in
which we have properties/developments available.
• Provide a relevant
service. If you have contacted us for a specific purpose or accessed our
services by completing a website form and not opted out, we’ll take into
account your perceived preferences for a specific property type or
location. In the event that you do not wish to receive this personalised
service, you can unsubscribe from our emails or similarly contact us as
set out in section 10 of this policy.
• Tailor our service to your
location. With your permission, we may use IP addresses and device
identifiers to identify your location. We will use this for general,
depersonalised statistical purposes. We may also use this information to
direct you to specific developments/properties in your area.
•
Improve our service. We provide information to third parties for
research and analytical purposes, so that we can improve the services we
offer you.
Please rest assured that any personal information
given to us for a specific use or purpose will not be used for any other
purpose without your notification and (where appropriate) permission.
See section 10.
5. When will we contact you?
We may contact you:
• For legitimate purposes aligned with our
contract.
• In relation to a previous communication from you. This
includes any comment or complaint concerning us, our services,
properties or developments, or any previous contact we may have had with
you.
• If you requested further information or signed up to a
product, property or development, whether directly through us or via a
third-party provider, such as a property portal.
• If you have
expressed an interest in a specific product, property or development.
• To provide you with additional information concerning a specific
property/development, type of property/ development or similar
properties/developments to those in which you have expressed an
interest.
• For marketing purposes if you have chosen to receive a
service from us by completing one of our website forms and not opted
out, in accordance with this policy, see section 6.
6. Contacting you for marketing purposes
We will only
contact you for marketing purposes, via email, SMS, phone or post, if
you have agreed to this or where you have requested a service from us
and not opted out. You can easily unsubscribe from any of those sources
at any time.
We will deem a service request to be any of
the following:
• Arrange a viewing – to request a
viewing. In this instance we will call you to arrange a suitable time
for an appointment for you to visit one of our developments.
•
Call-back request – when you request us to call you back to find out
more about one of our developments.
• Keep me informed – this is
where you ask us to keep you updated on a development that has not
launched yet (coming soon developments).
• Download brochure – when
you request to download a brochure of one of our developments.
•
Registration – when you register on our website with an account to store
your searches, etc.
Information emails/SMS/phone calls
We offer regular information by emails, telephone and SMS communications
concerning our properties and developments.
Tailoring our
service to you
We may personalise our communications with
you based on the information you provide to us and the information we
obtain when you use our platforms.
Third parties
We do not allow the
information we hold about you to be used for advertising purposes or
contact from third parties. However, if you show an interest in a
specific property/development or type of property/development via a
third-party website, such as a property portal, this is outside of our
remit – we have no control over who else can contact you.
7. Keeping your information private
Your information
will be kept private and confidential, except where we are
obliged/permitted to share it with third parties by law (e.g. Government
bodies, law enforcement agencies and similar).
We hold
data electronically and on paper.
Our IT support
(outsourced) may work on software programmes that hold data such as our
database.
We use applications including, but not limited to,
Dropbox, Microsoft and Google Products.
Data held on third party
servers is highly protected by security features including, but not
limited to, firewalls, regular scans against malware.
We
will retain your information within our company except:
• At your request: If you have requested that we share the information
with you or have given your permission.
• To fulfil our
contractual/similar obligations to you: For example, in connection with
any property you are in the course of purchasing or have purchased from
us, or which you had previously sought to purchase from us. This could
include:
• To our solicitors, your solicitors or other advisers
for the purposes of progressing a sale or dealing with any issue you may
have.
• To a third party for the purposes of carrying out a survey in
relation to your experience with us.
• With a consultant or a
subcontractor appointed to carry out/required to carry out work to a
property which you have purchased.
• To any of your advisers in
connection with any contract or transaction entered into with us for the
purposes of performance of our obligations
• For statistical or
similar analysis in relation to purchase or use of our properties,
products or any service we provide.
Keeping you in the
know
When you enter into a contract with us, we will set
out, as comprehensively as possible, the purposes for which we may use
your personal information in order to fulfil our contract with you and
address any issues relating to our performance.
Destroying data
Whilst not sharing your personal
information, we may use suitable and accredited third-party
organisations specifically for the purpose of destroying or deleting any
personal data.
8. Is there an age limit to who we can contact?
If you are under the age of 18, you should obtain your parents’ or
guardians’ permission before you contact us. It is unlikely that we will
be in a position to provide you with any information which may assist
you, or be relevant to you, until you reach the age of 18 – this is
simply because of the nature of the legal obligations you will enter
into when purchasing a property.
9. How long do we store your information?
This
is dependent upon its purpose, or the amount of time set out in the
contract you enter into with us.
• Purchasing a property: If you
enter into a contract with us to purchase a property, we will hold your
information for a maximum of 12 years from the date of completion of
that purchase.
• Anti-money laundering:In the event that you provide
us with personal information so that we can fulfil any anti-money
laundering obligations, we will retain such information for a period of
5 years – this is to fulfil our legal obligations.
• If you contact
us: If you get in touch regarding any of our properties/developments or
types of property/developments or the services, we provide – whether we
receive such contact directly from you or via a third party – we will
retain your personal information until whichever of the below happens
first:
• You request that we delete it: We will need to retain a
record of your request to be deleted.
• A maximum period of 2 years:
From the date that you last made contact with us - directly or via a
third-party - in relation to any of our properties or developments.
We will use all reasonable efforts to delete (aside from the note of
your request to be deleted) all information in our possession which
constitutes, in our reasonable opinion, personal data belonging to you.
10. Your rights
Deletion of personal data “Right
to be forgotten”
It is your right to request the deletion of your
personal data from our records, except (as explained above) if it is
necessary for us to perform our legal obligations or contractual
obligations to you or another third party.
Keeping your
details accurate
You have the right to ask us to rectify
any personal data we hold about you which is inaccurate or incomplete.
Sending a request
A request for the deletion or
correction of personal data should be sent to
info@danielgathhomes.co.ukor at Daniel Gath Homes Limited registered
office, First floor, 5 Audax Court, Audax Close, Clifton Moor, York.
YO30 4RB
Please note that while we always strive to comply with any
requests you make, we cannot guarantee to action any request for the
deletion or rectification of your personal data if it is not made using
the method outlined above.
What do we do?
Within reason, we will aim to make
anonymous and/or delete any of the personal data which we hold in
relation to you. It is in the nature of digital or computer records that
we cannot guarantee that every trace or record of your personal data
will be removed, but we will delete it as far as it is reasonably
possible for us to do so.
Third party platforms
If you wish to be deleted
from or want to ensure your details are accurate with any third-party
owned platform, such as a property portal, you will need to contact them
directly. These third party websites have their own privacy policies,
and are also likely to use cookies, and we therefore advise you to
review them.
11. Finding out what personal information we
hold.
Under the current Data Protection Act, you have the
right to request a copy of any personal information we hold about you
and to have any inaccuracies corrected.
We may require you to
prove your identity (with two documents of approved identification)
before searching our records. At the present time, the information will
be provided to you within 40 days of whichever of the following comes
last:
• The date of submission of your request.
•
Establishment of your identity.
Identification that we
accept
The following are examples of the type of
identification that we can accept in order to process your information
request:
• Passport.
• Driving licence.
• Birth or marriage
certificate.
• Utility bill (from the past 3 months).
• Current
vehicle registration document.
• Bank statement (from the past 3
months).
• Rent book or similar tenancy agreement (that covers the
past 3 months).
Please note, if we have previously established
your identity and it matches the information you provide, this may be
sufficient for the purposes of actioning your request. If you have not
previously provided us with identification, then we may require you to
provide copy documentation of the examples listed above in order to
process your request.
Any questions?
So that
we avoid any delays to your application, please address any questions
concerning our privacy and cookies to ?? are we providing a contact name
?? at the registered office of Daniel Gath Homes Limited set out below
or using the email address provided in this policy.
12. Accessing our platforms from outside the UK
Depending upon your location, different privacy rules may apply as a
matter of law. These are presently harmonised within the EU, but you
should note that any personal information that we use or process is done
so in accordance with the law applicable in England, Wales or Scotland,
as appropriate.
13. Web browser cookies
What is a
cookie?
A cookie contains a small amount of data and
(typically) a unique identifier. When you access any of our websites or
platforms (or those of third-party providers) a cookie will be sent to
your device. The cookie records information about your online
preferences and therefore allows us to tailor our websites and any
contact with you to your specific interests.
Why do we
use cookies?
The information we obtain by monitoring all
visits to our websites enables us to improve, through anonymous
analysis, our services to our customers and visitors.
Many websites
use cookies in order to see whether a device has visited the website
before. Any repeat visit is verified by finding the cookie left
previously. By using cookies in this way, we can provide a better and
more personal user experience. It also enables us to recognise whether
you have already signed up to receive information from us – thus
avoiding duplication.
Your web browser may also provide us with
information concerning your device, such as an IP address or details
about the browser you are using. For example, if you are looking at a
specific location or property, we may use your location to ensure that
any web pages or communications are tailored to you.
Please note,
you are able to change your cookies settings to control access to any
device you are using.
Information about other websites
We cannot control any information concerning websites other than those
operated by us. You must refer to those websites for their terms and
conditions and privacy policies.
14. Mobile applications
We occasionally release mobile applications to complement specific
developments. Use of these mobile applications is set out in the terms
and conditions, which you will need to accept in order to load and
access the app on your device.
15. Changes to our
privacy and cookies policy
We may make changes and update
our privacy and cookies policy from time to time and in accordance with
updated legislation. Any such changes will be shown here as part of our
privacy and cookies policy and will apply from the date that they are
published. We are unable to contact you directly to inform you of these
changes, other than in response to a specific request made to our Data
Protection Manager as referred to above.
16. Contacting
us concerning our privacy and cookies policy
Any contact you
wish to make with us concerning this policy or how it works in practice
should be directed to the Data Protection (Manager?) Please either write
using the email address provided, or via post to our registered office.
Daniel Gath Homes
The Old Farmhouse Unit 9
The Hawk Creative Buisness Park
The Hawkhills Estate,
Easingwold,
York
YO61 3FE
Telephone:01347 825710
www.danielgathhomes.co.uk
Platforms are the means by which we establish digital contact,
including websites operated by us.
IP addresses are specific to
any device used. This could be a laptop computer, tablet or phone.
Similar developments may include developments in similar locations.
Properties may include other properties within our range, which we
consider relevant based on previous contact with you.